This Privacy Policy explains what personal data vif55 collects from you, how we use it, who we share it with, how long we retain it, and what rights you have over it. We are committed to handling your data with transparency, care, and full respect for your privacy.
vif55 ("we", "us", "our") operates the online gaming platform accessible at https://vif55.net (the "Platform"), which provides sports betting, live casino, slots, keno, and number-game services denominated in Indonesian Rupiah (IDR) to players based in Indonesia. In the course of providing these services, vif55 necessarily collects and processes certain personal data about its Members and visitors.
This Privacy Policy sets out a clear account of what personal data we collect, the purposes for which we collect and process it, the legal basis on which we rely for each processing activity, how long we retain it, with whom we share it, and what rights you have as a data subject. We have written this Policy in plain, accessible English so that every vif55 Member — regardless of their level of familiarity with data privacy law — can understand exactly how their personal information is handled.
We treat the protection of your personal data as a core operational obligation, not merely a legal formality. The security and confidentiality of your identity information, financial details, and gaming history are integral to the trust that the vif55 platform is built on.
vif55 is the data controller responsible for personal data collected through the Platform. As data controller, vif55 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is lawful, fair, and transparent.
All data-related enquiries, access requests, correction requests, and deletion requests should be directed to the vif55 Data Privacy team. Contact details are provided in Section 15 of this Policy. We will respond to all formal data-subject requests within 14 business days of receipt.
vif55 collects personal data in the following categories. We collect only what is necessary for the stated purpose — we do not collect data speculatively or retain it beyond the period required.
Full legal name, date of birth, gender, nationality, and government-issued ID number (e.g., KTP number for Indonesian residents).
Email address, mobile phone number, and — where provided — residential address for correspondence or KYC purposes.
Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction amounts, deposit history, and withdrawal records — all denominated in IDR.
Bet history, game session data, wager amounts, win/loss records, bonus usage, login timestamps, and session durations across all vif55 gaming verticals.
IP address, device type, operating system, browser type and version, screen resolution, referring URL, and mobile network carrier where applicable.
Records of Live Chat transcripts, WhatsApp or Telegram support interactions, and any emails exchanged between you and the vif55 support team.
Scanned or photographed copies of identity documents submitted for age and identity verification, including KTP, passport, SIM, and supporting address documents where requested.
Self-exclusion status, deposit limit settings, loss cap configurations, session timer preferences, and reality-check notification settings associated with your Account.
vif55 collects personal data through the following channels:
vif55 uses the personal data it collects for the following purposes:
vif55 processes your personal data on the following legal bases, depending on the specific activity:
| Processing Activity | Legal Basis |
|---|---|
| Account registration & management | Performance of a contract — necessary to provide you with the services you have requested by registering an Account. |
| Payment processing | Performance of a contract — necessary to execute deposits and withdrawals as part of your use of the Platform. |
| KYC / identity verification | Legal obligation — vif55 is required to verify Member identity and age as part of its AML and responsible gaming compliance framework. |
| Fraud prevention & security | Legitimate interests — vif55 has a legitimate interest in protecting the Platform and its Members from fraud, financial crime, and unauthorized access. |
| Marketing communications | Consent — we send promotional communications only to Members who have actively opted in. Consent may be withdrawn at any time. |
| Platform analytics | Legitimate interests — vif55 has a legitimate interest in understanding how the Platform is used in order to improve its services, provided such analysis is conducted on anonymized or aggregated data. |
| Responsible gaming monitoring | Legal obligation and legitimate interests — vif55 has both a compliance obligation and a genuine organizational interest in promoting sustainable gaming behavior. |
7.1 General Principle. vif55 does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. Data is shared only in the specific circumstances set out below, and only to the minimum extent necessary for the stated purpose.
7.2 Service Providers. vif55 engages trusted third-party service providers who process personal data on our behalf under binding data-processing agreements. These include:
7.3 Legal Disclosures. vif55 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or in connection with the investigation of financial crime or fraudulent activity. In all such cases, vif55 will disclose only the minimum data required to satisfy the legal obligation.
7.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of vif55's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to this Privacy Policy that results from it.
7.5 No Cross-Border Transfers Without Safeguards. Where personal data is transferred to a service provider located outside Indonesia, vif55 ensures that appropriate safeguards are in place — such as standard contractual clauses or equivalent data protection commitments — to protect your data to a standard no lower than that described in this Policy.
8.1 What Are Cookies. Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device across sessions, remember your preferences, and collect behavioral data to improve the user experience.
8.2 Cookies Used by vif55. vif55 uses the following categories of cookies on the Platform:
8.3 Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies; however, disabling strictly necessary cookies will prevent you from using key Platform features. Instructions for managing cookies are available in the help section of all major browsers. Your cookie preferences can also be updated at any time via the Platform's cookie settings panel.
9.1 Retention Principle. vif55 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law, whichever is longer. When data is no longer required, it is securely deleted or anonymized.
9.2 Account Data. Personal data associated with an active vif55 Account is retained for the duration of your Account's active status and for a period of five (5) years following Account closure, to meet our anti-money-laundering record-keeping obligations and to handle any post-closure disputes.
9.3 KYC Documents. Identity documents submitted for KYC verification are retained for a minimum of five (5) years following Account closure, in accordance with applicable financial services compliance standards.
9.4 Transaction Records. Deposit, withdrawal, and bet history records are retained for a minimum of five (5) years from the date of each transaction, for financial reconciliation, dispute resolution, and audit purposes.
9.5 Support Communications. Customer support interaction records (Live Chat transcripts, email correspondence) are retained for two (2) years from the date of the interaction, unless a longer period is required in connection with an ongoing dispute or investigation.
9.6 Marketing Data. Where you have opted in to marketing communications, we retain your marketing preferences and associated contact data for as long as your Account is active or until you withdraw consent, whichever is earlier.
10.1 Technical Measures. vif55 implements a comprehensive set of technical security controls to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform, encryption of sensitive data fields (including payment details and KYC documents) at rest, regular penetration testing and vulnerability assessments, and firewalls and intrusion detection systems protecting Platform infrastructure.
10.2 Organizational Measures. Access to personal data within vif55 is restricted on a strict need-to-know basis. Staff with access to Member data receive regular training on data protection obligations. All third-party service providers who process personal data on vif55's behalf are contractually bound to maintain security standards at least equivalent to those described here.
10.3 Breach Response. In the unlikely event of a data breach that poses a risk to your rights and freedoms, vif55 will notify affected Members promptly — and in no case later than 72 hours after becoming aware of the breach — with clear information about what happened, what data was affected, and what steps we are taking to address the situation.
10.4 Your Responsibility. While vif55 takes all reasonable technical and organizational steps to protect your data, the security of your Account also depends on you maintaining the confidentiality of your login credentials. Please refer to Section 4 of the Terms & Conditions for guidance on keeping your Account secure.
As a data subject, you have the following rights in relation to the personal data vif55 holds about you. To exercise any of these rights, please contact us using the details in Section 15. We will respond to all valid requests within 14 business days.
| Right | What It Means |
|---|---|
| Right of Access | You may request a copy of the personal data vif55 holds about you, along with information about how it is processed, the purposes for processing, and with whom it has been shared. |
| Right to Rectification | You may request that vif55 correct any inaccurate or incomplete personal data held about you. Where the inaccuracy relates to KYC identity data, updated documentation may be required. |
| Right to Erasure | You may request that vif55 delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and no overriding legal basis exists. Note that this right is subject to our legal retention obligations (see Section 9). |
| Right to Restriction | You may request that vif55 restrict the processing of your personal data in specific circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being assessed. |
| Right to Portability | Where processing is based on your consent or on the performance of a contract, you may request that vif55 provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider. |
| Right to Object | You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on vif55's legitimate interests, subject to vif55 demonstrating compelling grounds that override your interests. |
| Right to Withdraw Consent | Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal. |
12.1 The vif55 platform is strictly restricted to individuals aged 21 years and older. vif55 does not knowingly collect, store, or process personal data relating to any person under the age of 21. Age verification is a mandatory step in the KYC process, and any Account found to be registered by or on behalf of a person under 21 will be immediately closed and all associated funds returned to the depositing payment method, net of any applicable processing costs.
12.2 If you are a parent or guardian and believe that a minor in your care has registered an Account on the vif55 platform, please contact us immediately at [email protected]. We will investigate and take all appropriate action, including the permanent deletion of any personal data belonging to the minor, as swiftly as practicable.
13.1 The vif55 Platform integrates content and services from third-party providers — including game studios (Pragmatic Play, Evolution Gaming, PG Soft, Microgaming, Spribe), payment networks (BCA, BRI, OVO, DANA, GoPay), and customer communication tools (WhatsApp, Telegram). Each of these third parties operates its own independent privacy policy and data processing terms.
13.2 vif55 is not responsible for the privacy practices of any third-party service that you access independently of the vif55 Platform. We encourage you to review the privacy policies of all third-party services you use in connection with online gaming, including your bank and e-wallet provider.
13.3 The vif55 Platform does not contain hyperlinks to external third-party websites. Any navigation from the Platform to a third-party service (such as your mobile banking app to complete a deposit) is governed entirely by that third party's own terms and privacy documentation.
14.1 vif55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. The revised Policy will be published on this page with an updated "Last Updated" date at the top of the document.
14.2 For material changes — such as the introduction of a new category of data processing or a new category of third-party data recipient — vif55 will provide advance notice to active Members via their registered email address or via an in-Account notification at least 14 days before the change takes effect.
14.3 Your continued use of the vif55 Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. If you object to any revision, you may close your Account by contacting our support team and requesting account closure in writing.
For all data privacy enquiries — including access requests, rectification requests, erasure requests, objections to processing, or complaints about how vif55 handles your personal data — please contact the vif55 Data Privacy team through the following channels:
We will acknowledge receipt of your request within 2 business days and provide a substantive response within 14 business days. Where additional time is required to fulfill a complex request, we will notify you of the extended timeline and the reason for the delay.
Privacy at vif55 is not a checkbox — it is built into every layer of the Platform. Here is a summary of the six core commitments that underpin our approach to your personal data.
Every page, every session, and every transaction on the vif55 platform is protected by 256-bit SSL/TLS encryption. Your identity documents, payment details, and gaming history are encrypted both in transit and at rest, making unauthorized interception effectively impossible.
vif55 does not sell, rent, or trade your personal data to third parties for their own marketing purposes — ever. Your data is shared only with service providers who need it to deliver the Platform's core functions, all under binding data-processing agreements.
You have the right to access, correct, delete, or export the personal data vif55 holds about you. Submit any data-subject request to [email protected] and our team will respond within 14 business days. Consent for marketing can be withdrawn instantly from your Account settings.
vif55 retains your personal data only for as long as it is genuinely needed — typically five years post-Account closure for compliance records, and two years for support communications. When retention periods expire, data is securely deleted or anonymized.
In the unlikely event of a data breach affecting your personal information, vif55 will notify you within 72 hours of becoming aware of the incident. Notifications will include a clear explanation of what occurred, which data was involved, and the steps taken to address it.
Identity documents submitted for KYC verification are stored in encrypted, access-controlled environments. Document access is strictly limited to authorized compliance staff. No KYC document is shared with any third party other than the designated verification service provider acting under contract.
Your data is safe with us. Explore Indonesia's most trusted English-language gaming platform — live casino, BRI Liga 1 sportsbook, certified slots, keno, and more. All in IDR. Adults 21+ only.